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Frequently Asked Questions

 

Accounts

Q: Do I need to create a customer account?
A: Yes, you have to create a customer account for all the information we need for shipping and billing. We do not share or sell your data.

Q: Can I get a credit account?
A: Yes, we encourage to apply for a credit account. After a positive result of the credit check we will establish the credit account. Payment for credit account is 30 days after shipping date

 

General

Q: Why should I buy from Micro to Nano?
A: Because we offer unique and useful products from microscopists for microscopists. Secondly, we deliver exceptional value with competitive prices for high quality products.

Q: What products are your specialty?
A: Our core competences are SEM sample preparation, SEM sample holders, SEM supplies,  EM supplies, FIB supplies and sputter targets, calibration standards and SEM coater consumables

Q: To which countries do you sell?
A: Customers from all countries in Europe can order directly via our website. Outside Europe, we quote before ordering.

Q: Do you make custom products?
A:Yes, we can manufacture custom SEM mounts and custom sample holders for SEM and EM sample preparation.

Q: Does your website use cookies?
A: Yes our website does use cookies. We need cookies to run the shopping cart. We only store information necessary process your order. We don't share or sell your personal information to a third party. We don't store you credit card or other banking information. If you proceed further on this website you give us permission to use cookies.

Ordering

Q: Is there a minimum order amount?
A: There is no minimum order amount

Q: When will I be charged for my order?
A: After ordering you will get an order confirmation. We check the order, reserve the goods and send you an invoice with payment options. You will have 4 days to pay the invoice. If you have an established credit account, payment terms are 30 days from shipping date.

Q: In which currency is payment?
A: All payment are in Euro's, unless special arrangement are made


Quotation

Q: How do I get a quotation?
A: There are two ways to get a quote:
            1 – Generate a direct quote via the website
            2 – Ask us for a quotation

Q: How do I generate a quote via the website?
A: It is very easy!

  1. First add the products (you wish to receive a quote for) in your cart
  2. Go through the checkout, in order to include all your relevant details on the quote
  3. Choose the shipping method you prefer and click "update Shipping" if necessary
  4. Click on the "Request Quote".
  5. You will receive an email with a binding quote* with a validity for 7 days

Q: How long is a quote valid?
A: Quotes generated via the website are valid for 7 days. Precious metal quotes are only valid if precious metal prices remain constant. Otherwise the validity is noted on your quotation.

Q: Can I change this quote into an order myself without contacting you?
A: Once you have generated a quote you can change this quote within 7 days into an order.

  1. Go to my account (please login)
  2. Click on "Quote History" above your organisations details
  3. Click on "View Web Quote" at the quote you would like to change into an order
  4. Click on the "Change in an Order" at the bottom of the page.
  5. You will soon receive an email with an Order confirmation.
If you don't see the button Change in Order button, it means your quote was generated more than 7 days ago and not valid anymore.

Q: In which currency are the quotes?
A: Standard currency is Euros, unless special arrangements are made.

Q: I see Euro, GBP and US$ pricing on the website – which one is valid?
A: Only the Euro pricing, the GBP and US$ pricing is only for comparison and for your convenience.


Shipping

Q: Is free shipping available?
A: Yes, within Europe for orders over Euro 500 on Economy basis.

Q: Is free shipping available to all European countries?
A: Yes, free shipping is available to all European countries.

Q: How do you ship?
A: We prefer to ship with FedEx outside NL. Within NL we ship with PostNL.

Q: Can I collect my order?
A: Yes, at our premises in Haarlem, but you have to make an appointment to make sure that the goods are ready for collection.

Q: Is it possible to use my own shipping account?
A: You are also welcome to use your own shipping account. In this case choose in the cart the shipping method “Collect” and send us your shipping account details.


Sample preparation

Q: What material is best for sputter coating?
A: Depends on the application. Gold is fine for general applications. Ir and Pt/Pd is good for high resolution imaging with FESEM. Ag is low cost alternative for medium and low magnifications. Other materials for special applications – see link : target materials for SEM sputter coating.

Q: Why do I need to use conductive adhesives for SEM/FIB sample preparation?
A: For an SEM or FIB you need a conductive path to ground so the charged particles can flow away from the scanned area, otherwise you will get charging. Copper tape is ideal or otherwise carbon paste or silver paste.



SEM Supplies

TEM Supplies

Calibration

Sample Preparation

AFM / SPM

  SEM Sample Stubs
  Sample Stub Adapters
  SEM Stage Adapters
  SEM Sample Holders
  SEM Preparation Stands
  Filaments/Cathodes
  Silicon Finder Grid
  Gatan 3View Pins
  FEI Volumescope Pins
  SEM Stub Storage Boxes
  Phenom Supplies
  JEOL NeoScope Supplies
  Hitachi TM series Supplies
  Field & lab sampler kits

Instruments


  Acoustic Enclosures
  Critical Point Dryers
  Cressington SEM Coaters
  HI-Res IR Chamberscope
  TEM Sample Prep
  TEM Grids
  TEM Support Films
  Graphene Films
  Grid Storage Boxes
  Cryo Grid Box
  TEM sample staining
  Filaments/Cathodes
  Cryo Pin for U-M
  Eyelash manipulators

FIB Supplies


  FIB Lift-out grids
  FIB low profile stubs
  FIB grid holders
  FIB pre-tilt holders
  FIB Grid Boxes
  SEM / FIB Magn. Calib.
  SEM Res. Test Spec.
  EDS / WDS Calibration
  TEM Calibration
  AFM / SPM Calibration
  LM Magn. Calibration

Vacuum Supplies


  Bullseye Vacuum Gauges
  D215V Vacuum Controller
  D801W Vacuum Gauges
  Quick-check Gauges
  KF/NW Vacuum Parts
  Vacuum oil and grease
  Vacuum sample storage
  Evaporation baskets
  Quartz QCM Crystals
  Sputter Targets
  Carbon Rods & Fibers
  Quartz QCM Crystals
  Supports & Substrates
  SEM Preparation Stands
  Tweezers
  Probes & Picks
  Cryo Jug & Container
  Applicators & Swabs
  Plastic Transfer Pipettes
  Cutting Tools / Scissors
  Conductive Paint/Cement
  Conductive Tapes &Tabs
  Non-conductive Adhesives
  Stainless Steel Mesh
  Sample Storage
  Tools
  Preparation mats & tiles
  Cleaning / Gloves
  Diamond Polishing Paste
  AFM/SPM Discs
  AFM/SPM Holders
  AFM/SPM Disc Storage
  Cantilever Tweezers
  AFM/SPM Discs Tweezers
  Mica Discs
  HOPG Substrates


LM


  Correlative Cover Slips
  Glass Microscope Slides
  Glass Cover Slips
  Quartz Microscope Slides
  Quartz Cover Slips
  Black metal slides
  Slide storage boxes
  Calibration
  Plastic Transfer Pipettes